One-Year Warranty

We offer a one-year warranty from the day of delivery against defects in material and workmanship on all non-food products. Many products contain a manufacturer’s warranty to cover them. Please call us to determine how to take advantage of these warranties when needed. If you need to return a product, please call us.


Returns and Exchanges

If an item that you ordered arrives damaged please either refuse the package or give us a call immediately at 602-460-1311 or 602-301-8707. We will immediately process a claim with our shipping carrier and get a replacement product or products shipped out and at no additional cost to you. If after receiving your product/products and you decide that you no longer want the item/items that you have ordered, you can ship the unopened  to us, at your cost, for a refund on that item. Should any product not meet your expectations, please contact us for instructions so we can correct any issue you might have. We want to keep you satisfied that you are happy with your purchase and will do whatever it takes (within reason) to correct the problem.


Shipping

The majority of orders ship out from our warehouse within 10 business days based on product availability. However, there may be extenuating circumstances that cause an order to ship outside that time period. If you have any questions or concerns about getting your order within a specific time frame, please call or email us and we will do our best to help. For expedited shipping please call us for pricing and estimated delivery times. In addition to these options, you are more than welcome to provide us with your shipping account number with UPS, FedEx, or USPS and we will ship your package on your own account. We are happy to assist our customers meet their needs quickly and at the lowest possible price.


Customer Service

Please E-mail us at:


natalie@thecanneryandcompany.com 
vicki@thecanneryandcompany.com


We will be pleased to assist you or to to answer any questions or concerns you have regarding your order  on  our products.

You can  call us Monday through Friday- 10:00 AM to 4:00 PM,-Pacific Standard Time at :

602-460-1311
602-301-8707


If we don't answer please leave a message or text us so we can get back to you ASAP. 
Please have your order number ready if you have it available.



Security Online

The online shopping cart portion of this site uses the latest Secure Socket Layer (SSL) technology to ensure the privacy and security of your orders. The information that you send to us is encrypted to prevent unauthorized access during transmission. Your information, including credit card numbers and personal information, is protected through this system. We will never share, sell, or otherwise transfer your personal information or email address to other companies or entities. Place your order with confidence.

Returns and Exchanges

If an item that you ordered arrives damaged please either refuse the package or give us a call immediately. We are happy to process a claim with UPS and get replacement product shipped out to you immediately, and at no cost to you. If, upon receiving your order, you decide that you no longer want the items that you’ve ordered, you can ship the unopened product back to us, at your cost, for a refund on that item. Should any product not meet your expectations, please contact us for instructions on how to proceed. We want to ensure that you get what you pay for and will do everything in our power to make things right.

Privacy Notice


Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for The Cannery and Company LLC only. If you link to other web sites, please review the privacy policies posted at those sites.


Collection of Information : We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology: The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information : We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security : Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact information: If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: 

vicki@thecanneryandcompany.com
natalie@thecanneryandcompany.com

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

 






The Cannery and Company Parboiled Rice

WE ARE AT WORK...

SAVING YOUR CAN!

Proverbs 27:12

New Living Translation (NLT)

12 A prudent person foresees danger and takes precautions. The simpleton goes blindly on and suffers the consequences.

Below is our Terms and Conditions  to make sure your experience with us is satisfactory. We want to earn your trust.

FAQ'S :

Terms and Conditions...

The Cannery and Company Freeze Dried Mangos
The Cannery and Company Freeze Dried Strawberries

From Ammo to Zucchini  and everything in between !